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Shipping & Returns

Shipping Policy

Because your products are made to order, we do not carry inventory. When you place your order it can take 3-7 days to receive a tracking number, from the it can take 7-10 days for you to receive your item depending on location.

Return & Exchange Policy

No Return Shipping Policy:

Thank you for your recent purchase. We appreciate your business and strive to provide you with the best shopping experience possible. However, we understand that sometimes items may not meet your expectations or may arrive damaged. In such cases, we have implemented the following No Return Shipping Policy:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within [number of days] days of receiving your order. We will provide assistance in resolving the issue, which may include a replacement, repair, or refund, depending on the circumstances.

  2. Incorrect Items Received: If you receive an item that is different from what you ordered, please notify us within [number of days] days of receiving your order. We will work with you to arrange for the correct item to be shipped to you at no additional cost.

  3. Unsatisfactory Items: We take great care to accurately describe and depict our products, but we understand that sometimes an item may not meet your expectations. In such cases, we encourage you to contact our customer service team to discuss your concerns. However, please note that we do not accept returns for reasons such as change of mind or preference.

  4. Return Shipping Costs: Since we operate under a No Return Shipping Policy, customers are responsible for the cost of return shipping for any item they wish to return or exchange, unless the item is damaged, defective, or incorrect.

  5. Exceptions: In certain circumstances, such as a manufacturer's defect or error on our part, we may make exceptions to this policy. Any such exceptions will be made at our discretion and will be communicated to you clearly.

By making a purchase from our store, you acknowledge and agree to abide by our No Return Shipping Policy. If you have any questions or concerns about this policy, please don't hesitate to contact our customer service team for assistance. We are here to help make your shopping experience as smooth and enjoyable as possible.

Thank you for choosing Creative Souls

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